Change of mind

We offer a 30 day product return offer – no questions asked. Just make sure that your item is unopened, unused and in the same condition as initially received.

For items received that are incorrect, damaged or faulty

If you have received an item that you did not order or that is damaged or faulty, please contact us as soon as possible. 

We will cover the cost of postage if applicable for incorrect, damaged, or faulty items.

Exchanges

If you would like to exchange your item please contact us as soon as possible and ensure that your item is unopened, unused and in the same condition as initially received.

For change of mind and exchanges, a refund or exchange can only be processed once we have received the items.

Please note, all ghd warranty claims are handled directly with ghd. To submit a warranty claim contact ghd on: 0800 880 209.

Contact our customer service team by email at hello@haircare.co.nz or by phoning 0800 114 977 Monday to Friday 9:30am – 4:30pm excluding public holidays.